Washing Machine installed. Balance has returned to the Force.

March 15, 2012

On Thirsday last week, the electricity went out. After isolating the various circuits (lights, mains, shower) I identified the culprit – the utility room and/or the kitchen.

By further elimination we narrowed it down to the washing machine, which was duly removed on Friday and placed in front of our house. Within half an hour, it had been lifted by three men on a cart who asked “D’you want that, mate?” and promptly took it off my hands. Read the rest of this entry »


Currys – shopping made simple, customer service made more tricky.

July 24, 2011

What I had to write to them today – Currys the fantastic white goods retailer have let me down and I feel like a rant…

Dear lovely customer service folks,

This e-mail might sound a bit harsh. It’s basically a complaint because what you sold me as a service policy seems to have been downgraded since I bought it, so now the big promises on the paperwork aren’t actually being delivered. It’s like buying a comprehensive burglar alarm, only to discover a guy in your kitchen one night helping himself to your beer because the wiring that detects the back door opening has been disconnected at some point since installation. Read the rest of this entry »