Service from a reed firm… sounding good!

November 24, 2011

Today I ordered some clarinet reeds from Internet Reeds. I find that my son enjoys using the reeds, they’re durable and good quality as well.

I logged in and paid up. The confirmation e-mail arrived at 12:05pm. Imagine my utter astonishment when an e-mail arrived at 12:44 telling me the stuff was ready to ship. I mean, two boxes in a jiffy bag isn’t difficult, but the speed is remarkable. Read the rest of this entry »

Currys – shopping made simple, customer service made more tricky.

July 24, 2011

What I had to write to them today – Currys the fantastic white goods retailer have let me down and I feel like a rant…

Dear lovely customer service folks,

This e-mail might sound a bit harsh. It’s basically a complaint because what you sold me as a service policy seems to have been downgraded since I bought it, so now the big promises on the paperwork aren’t actually being delivered. It’s like buying a comprehensive burglar alarm, only to discover a guy in your kitchen one night helping himself to your beer because the wiring that detects the back door opening has been disconnected at some point since installation. Read the rest of this entry »